Refund Policy

1. Free Trial Period

Trial Process:

• Trial activation upon account registration
• Full feature access for 7 days
• Subscription activation: payment processing initiates paid service
• Trial expiration without subscription results in no charges

2. Subscription Information

Pricing Structure:

• Monthly subscription: $3.99 USD per month
• Billing schedule: Same date each month from when you first subscribe
• Payment processing: Securely handled through Square
• Renewal policy: Automatic continuation unless cancelled
• Tax compliance: Applicable taxes included where required

3. Cancellation Process

Alternative Cancellation Methods:

• Email support assistance: support@thamizhistudios.com
• We can help you cancel if you have trouble with the app

4. When Refunds Are Available

We Provide Full Refunds For (When Requested):

• Technical issues: App problems preventing normal use for more than 7 days
• Extended outages: Service interruptions lasting more than 48 hours
• Duplicate charges: Multiple charges for the same billing period due to system errors
• Processing errors: Payment system errors resulting in incorrect charges
• Data issues: Loss of user data due to our technical problems
• Feature removals: Significant features removed without reasonable notice

Important: Refunds are not automatic - you must contact us to request a refund for any of the above situations.

Refund scope: Refunds cover the current monthly billing period only ($3.99 maximum per refund).

Refund requirements:

• Refund requests must be made within 30 days of the issue occurring
• You must provide sufficient evidence such as screenshots, screen recordings, or detailed error descriptions
• Historical issues from previous billing periods are not eligible for refund
• Important: Refunds do not automatically cancel your subscription - you must cancel separately if desired

5. Refund Guidelines

Please Note:

• Subscription changes after your trial period are final
• Monthly subscriptions are not pro-rated for partial use
• Refund requests should be made within 30 days of the charge
• Accounts terminated for Terms of Service violations are not eligible for refunds
• We limit refunds to two per account per year to prevent abuse

Special Circumstances:

• Exceptional cases may qualify for refunds outside these guidelines
• Contact us to discuss unique situations
• We're committed to finding fair solutions for genuine problems

6. How to Request a Refund

What to Include in Your Request:

• Your account email address
• Approximate date of the charge
• Clear explanation of the issue
• Any supporting screenshots or documentation

7. Refund Assistance

Getting Help:

• Contact us directly for all refund requests: refunds@thamizhistudios.com
• We handle all refunds through Square payment processing
• Response time: We aim to respond within 30 days
• As a solo developer, all support is handled personally via email

8. Refund Processing

What to Expect:

• Refund method: Issued to your original payment method
• Processing time: 10-15 business days after approval
• Bank processing: Your bank may take an additional 1-3 business days
• Email confirmation: Sent immediately when the refund is processed
• Follow-up support: Contact us if you don't see the refund within 14 days
• Currency handling: International refunds use current exchange rates

10. Fair Use Policy

Preventing Refund Abuse:

• We monitor accounts for unusual refund patterns
• Accounts with excessive refund requests may be reviewed
• Fraudulent refund attempts result in account termination
• We reserve the right to deny refunds in cases of clear abuse
• Legal action may be pursued for payment fraud
• These measures protect honest users and keep our service affordable

11. Changes to This Policy

We may update this Refund Policy periodically to improve clarity or comply with legal requirements. Significant changes will be communicated through the app or email at least 30 days before they take effect. We remain committed to fair and transparent refund practices.